Support and Troubleshooting

If you need assistance with installing and using the plug-in, or if you need to report an issue, shoot me an e-mail to alloyphoto@alloyphoto.com.

	Before reporting any issue, make sure you are running the latest version of the plug-in. As many as 80% of all reported issues in my collection were results of using outdated plug-in versions.

If the issue concerns plug-in usage, make sure to generate and submit a debug log file as described below. The screenshots illustrate the process of submitting the debug log using the MobileMe Gallery plug-in as an example.

Open the Plug-in Manager (File | Plug-in Manager...)
Select the plug-in name from the list on the left-hand side.
In the Plug-in Info section, select the Enable debug log check box.
Click Done to close the Plug-in Manager.

Now repeat your steps with exporting or publishing photos to reproduce the issue. Your actions and server responses will be recorded in a debug log.
Once you have reproduced the issue, open the Plug-in Manager again and click the Submit Debug Log… button in the Plug-in Info section.

Enter your name, contact e-mail, and describe your issue. Click Submit Log.

A “Ready to submit the log file” message will be displayed. Click OK.

Wait for a few second for a confirmation message to pop up.

I will review your submission and get back to you shortly.

Plug-in Updates

To check for updates, simply click the Check for Updates button. If updates are available the plug-in will display a detailed information about the new version.

#1 | Written by Josh Freeman about 2 years ago. Reply

Will the Mac OSX bug be fixed for Lightroom 3?
- #2 | Written by Vlad about 2 years ago. Reply
  
  This issue should be addressed when Lightroom 3.1 comes out.
#3 | Written by Greg Meyer about 2 years ago. Reply

I see that your plugin does not support Lightroom 3.0 on the Mac. Is his something that can eventually be fixed or is it forever going to be broken?
#4 | Written by Richard LeRoux about 2 years ago. Reply

It appears that the plug-in for Lightroom 3.2 will not export video files. Will this feature be added?
- #5 | Written by Vlad about 2 years ago. Reply
  
  I’ll look into this once I implement password protection for albums. So far, password protection has been requested 10 times, and this is only a third request for support for video files
#6 | Written by Steve Hughes about 2 years ago. Reply

Hi – the photobox plug-in doesn’t appear to show colour profile settings. Photobox requires sRGB is this what is being used?

Thanks
- #7 | Written by Vlad about 2 years ago. Reply
  
  Yes, the Photobox plug-in uses sRGB for exported photos.
#8 | Written by Philip about 1 year ago. Reply

Hi
How can I get the plug-in to open Mac Mail rather than entourage to send an email notification?

thanks
Philip
- #9 | Written by Vlad about 1 year ago. Reply
  
  Entourage is probably configured as your default mail application. To change the default you need to launch Apple Mail, go to the Preferences panel and change the option for “Default email reader” on the General tab.
#10 | Written by David about 1 year ago. Reply

Hi, I cannot login to my account through the plug-in. I hope it works with a localized website (www2.snapfish.fr). Otherwise, I just dumped $15…
- #11 | Written by Vlad about 1 year ago. Reply
  
  I tried e-mailing you, but the message bounced. Please review the Support and Troubleshooting section and supply a working e-mail address.
  - #12 | Written by David about 1 year ago. Reply
    
    New version 1.5.2 works with the French website. Good plug-in and great support. Thanks for your help.
#13 | Written by Thomas about 1 year ago. Reply

is this compatible with fr.photobox.be ??
- #14 | Written by Vlad about 1 year ago. Reply
  
  The latest update supports all European sites of PhotoBox, including both versions of the Belgian site.
#15 | Written by Arno about 1 year ago. Reply

Had a problem with piwigo :
when trying to upload, I have a popup window with error message : Errorcode 1003 Invalid category_id

May be I have to do something with categories first ?
- #16 | Written by Vlad about 1 year ago. Reply
  
  Hi Arno,
  the log file I received from you shows that you are entering the server URL incorrectly, you must include the http:// or https:// part as well. Not sure about he invalid category error, perhaps you don’t have any categories? Anyway, fix your URL and submit another debug log if you are still having issues.
#17 | Written by Bruno Fonovich about 1 year ago. Reply

Bought Mobileme Plugin, installed in Lightroom 3.3, tested,Perfect!
Twenty minutes later, bought Costco Plugin, installed…Trouble.
Wrote to Vladimir,Twenty minutes later, Perfect!
What’s more to say.
#18 | Written by Kevin about 9 months ago. Reply

Love the plug-in, however, no matter what I try the images are never in the sort order in which I have them in Lightroom. I have tried every setting from the drop-down menu, with and without the override check-box checked and cannot determine how the plug-in or MobileMe is choosing to sort! They do not appear by date order, file-name order or my chosen order. It just seems very random. What do I need to do to get the images to be in the correct order I need, other than uploading one-by-one!
- #19 | Written by Vlad about 9 months ago. Reply
  
  Hi Kevin,
  
  In short, the best way to control the sort order on MobileMe is by using the Sort Order/Direction options on the album properties window. If you still can’t figure this out, e-mail me directly and we’ll do some troubleshooting.
#20 | Written by Dan about 7 months ago. Reply

Since upgrading to OS X Lion the plugin has stopped working. Any ideas? I get this error when trying to login to walmart with the plugin:
…1.1.0\WalmartExport.lrdevplugin\alloyphoto.tasks.lua:32: …\WalmartExport.lrdevplugin\alloyphoto.htmlparser.lua:539: assertion failed!
- #21 | Written by Vlad about 7 months ago. Reply
  
  Please submit all issues to alloyphoto@alloyphoto.com.
#22 | Written by Rafa about 2 months ago. Reply

It works with any service or just with those developed for you?
I've tried to check it but, unfortunatelly, I installed just before LR4 and the change to the new platform makes the time expire without being able to test it.
- #23 | Written by Vlad about 1 month ago. Reply
  
  Hi, please specify which plug-in you are talking about. All Export/Publish plug-ins are service-specific. The Export List plug-in and Lightroom Voyager would work with any service.

Support and Troubleshooting

Plug-in Updates

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