Support and Troubleshooting

Retrieving Plugin Registration Details

In order to retrieve your serial number you must provide the e-mail address provided during the check-out (typically this would be the e-mail address on your PayPal or Goolge Wallet account), and also the transaction ID. For PayPal purchases, the transaction ID can be found in the upper right corner of your receipt. For Google Wallet purchases, the transaction ID is your order number.

Support for Piwigo, Gallery, and NextGEN Gallery plugins

I provide support with the built-in functionality of my plugins to address problems running my plugins in a normal manner in properly configured hosting environments. Sever-level assistance (configuration, troubleshooting, design, etc.) is outside the scope of standard support. If required, I can provide such services at a flat rate fee of $80 per hour ($40 minimum) as long as you can provide me with administrative access to your server and hosting environment. Typically, configuration issues can be diagnosed and solved in under an hour.

Reporting issues

If you need assistance with installing and using the plug-in, or if you need to report an issue, shoot me an e-mail to alloyphoto@alloyphoto.com. In most cases, when you receive an error I would need to receive the debug log file.

	Before reporting any issue, make sure you are running the latest version of the plug-in. As many as 80% of all reported issues in my collection were results of using outdated plug-in versions.

If the issue concerns plug-in usage, make sure to generate and submit a debug log file as described below. The screenshots illustrate the process of submitting the debug log using the MobileMe Gallery plug-in as an example.

Now repeat your steps with exporting or publishing photos to reproduce the issue. Your actions and server responses will be recorded in a debug log.
Once you have reproduced the issue, open the Plug-in Manager again and click the Submit Debug Log… button in the Plug-in Info section.

Enter your name, contact e-mail, and describe your issue. Click Submit Log.

A “Ready to submit the log file” message will be displayed. Click OK.

Wait for a few second for a confirmation message to pop up.

I will review your log and get back to you shortly.

Plug-in Updates

To check for updates, simply click the Check for Updates button. If updates are available the plug-in will display a detailed information about the new version.

#1 | Written by Josh Freeman about 3 years ago. Reply

Will the Mac OSX bug be fixed for Lightroom 3?
- #2 | Written by Vlad about 3 years ago. Reply
  
  This issue should be addressed when Lightroom 3.1 comes out.
#3 | Written by Greg Meyer about 3 years ago. Reply

I see that your plugin does not support Lightroom 3.0 on the Mac. Is his something that can eventually be fixed or is it forever going to be broken?
#4 | Written by Richard LeRoux about 3 years ago. Reply

It appears that the plug-in for Lightroom 3.2 will not export video files. Will this feature be added?
- #5 | Written by Vlad about 3 years ago. Reply
  
  I’ll look into this once I implement password protection for albums. So far, password protection has been requested 10 times, and this is only a third request for support for video files
#6 | Written by Steve Hughes about 3 years ago. Reply

Hi – the photobox plug-in doesn’t appear to show colour profile settings. Photobox requires sRGB is this what is being used?

Thanks
- #7 | Written by Vlad about 3 years ago. Reply
  
  Yes, the Photobox plug-in uses sRGB for exported photos.
#8 | Written by Philip about 2 years ago. Reply

Hi
How can I get the plug-in to open Mac Mail rather than entourage to send an email notification?

thanks
Philip
- #9 | Written by Vlad about 2 years ago. Reply
  
  Entourage is probably configured as your default mail application. To change the default you need to launch Apple Mail, go to the Preferences panel and change the option for “Default email reader” on the General tab.
#10 | Written by David about 2 years ago. Reply

Hi, I cannot login to my account through the plug-in. I hope it works with a localized website (www2.snapfish.fr). Otherwise, I just dumped $15…
- #11 | Written by Vlad about 2 years ago. Reply
  
  I tried e-mailing you, but the message bounced. Please review the Support and Troubleshooting section and supply a working e-mail address.
  - #12 | Written by David about 2 years ago. Reply
    
    New version 1.5.2 works with the French website. Good plug-in and great support. Thanks for your help.
#13 | Written by Thomas about 2 years ago. Reply

is this compatible with fr.photobox.be ??
- #14 | Written by Vlad about 2 years ago. Reply
  
  The latest update supports all European sites of PhotoBox, including both versions of the Belgian site.
#15 | Written by Arno about 2 years ago. Reply

Had a problem with piwigo :
when trying to upload, I have a popup window with error message : Errorcode 1003 Invalid category_id

May be I have to do something with categories first ?
- #16 | Written by Vlad about 2 years ago. Reply
  
  Hi Arno,
  the log file I received from you shows that you are entering the server URL incorrectly, you must include the http:// or https:// part as well. Not sure about he invalid category error, perhaps you don’t have any categories? Anyway, fix your URL and submit another debug log if you are still having issues.
#17 | Written by Bruno Fonovich about 2 years ago. Reply

Bought Mobileme Plugin, installed in Lightroom 3.3, tested,Perfect!
Twenty minutes later, bought Costco Plugin, installed…Trouble.
Wrote to Vladimir,Twenty minutes later, Perfect!
What’s more to say.
#18 | Written by Kevin about 2 years ago. Reply

Love the plug-in, however, no matter what I try the images are never in the sort order in which I have them in Lightroom. I have tried every setting from the drop-down menu, with and without the override check-box checked and cannot determine how the plug-in or MobileMe is choosing to sort! They do not appear by date order, file-name order or my chosen order. It just seems very random. What do I need to do to get the images to be in the correct order I need, other than uploading one-by-one!
- #19 | Written by Vlad about 2 years ago. Reply
  
  Hi Kevin,
  
  In short, the best way to control the sort order on MobileMe is by using the Sort Order/Direction options on the album properties window. If you still can’t figure this out, e-mail me directly and we’ll do some troubleshooting.
#20 | Written by Dan about 2 years ago. Reply

Since upgrading to OS X Lion the plugin has stopped working. Any ideas? I get this error when trying to login to walmart with the plugin:
…1.1.0\WalmartExport.lrdevplugin\alloyphoto.tasks.lua:32: …\WalmartExport.lrdevplugin\alloyphoto.htmlparser.lua:539: assertion failed!
- #21 | Written by Vlad about 2 years ago. Reply
  
  Please submit all issues to alloyphoto@alloyphoto.com.
#22 | Written by Rafa about 1 year ago. Reply

It works with any service or just with those developed for you?
I've tried to check it but, unfortunatelly, I installed just before LR4 and the change to the new platform makes the time expire without being able to test it.
- #23 | Written by Vlad about 1 year ago. Reply
  
  Hi, please specify which plug-in you are talking about. All Export/Publish plug-ins are service-specific. The Export List plug-in and Lightroom Voyager would work with any service.
#24 | Written by Matea about 9 months ago. Reply

Great plug-in so far! just trying out today. I haven't been able to publish to existi ng galleries…Only create new galleries or blog posts (Which works great).
Is that something that comes with the paid version? or is just not posible??
- #25 | Written by Vlad about 9 months ago. Reply
  
  You should import your abum structure into the publish service. Go Library > Plug-in Extras > NextGEN Export Plugin Extras and proceed from there.
#26 | Written by Chris about 7 months ago. Reply

Is there an online DETAILED tutorial that illustrates the workflow for creating several, read MANY captures, for upload to Costco? This would include printing the same picture with various settings, sizes, etc…. Thank you for the forthcoming help. -= Chris =-
PS – I did read the Drycreek tutorials, but I understand that part, however, it is mostly geared to Photoshop, and unless I do major corrections, cloning, liquify, etc, I would like to do the printing via Lightroom v4.2 ( I need this to prepare proofs to show customers).
#27 | Written by Pete about 7 months ago. Reply

Great plug-in! Publication works great! Just one little problem: the plugin doesn't seem to be able to log on .htaccess protected galleries. Work around consists in disabling the .htaccess during publication.
- #28 | Written by Vlad about 7 months ago. Reply
  
  Thanks! Fixed in version 1.8.0
#29 | Written by André Lochard about 6 months ago. Reply

Hello,
I used version 1.7.2 with activated license for Lightroom and I installed version 1.8.2.
I can not finish the installation because it seems there is a conflict between the two versions.
Here are the contents of the log version 1.8.2
Sincerely,
André
Plug-in error log for plug-in at: C:\Users\André\AppData\Roaming\Adobe\Lightroom\Modules\PiwigoExport.lrplugin
**** Error 1
Une erreur s'est produite lors de la tentative d'exécution d'un script du module externe.
Error loading 'alloyphoto.debug.lua': cannot open C:\Users\André\AppData\Roaming\Adobe\Lightroom\Modules\PiwigoExport.lrplugin\alloyphoto.debug.lua: No such file or directory
- #30 | Written by Vlad about 6 months ago. Reply
  
  André, the issue was caused by accented characters in your Windows username. This is fixed in version 1.8.3.
#31 | Written by Richard de Bruin about 6 months ago. Reply

Hello,
I've photoshop elements 11 and my question is:
Lightroom has a plugin for oypo.nl is there also a plugin for photoshop elements 11?
Like to here from you.
Thanks
Gr.
Richard
- #32 | Written by Vlad about 6 months ago. Reply
  
  I don’t know if there’s a Photoshop plugin for Oypo. I would suggest asking the Oypo support team directly.
- #33 | Written by Koen Lindner about 5 months ago. Reply
  
  Hello Richard,
  Oypo doesn't have a plugin voor Photoshop or Photoshop Elements.
  Best,
  Koen
#34 | Written by Richard Bohn about 5 months ago. Reply

I just discovered this plug-in – it’s great! To help me with many relatives wanting Christmas photos could you please offer advice for the recommended sizing and other settings to produce nice 4×6 prints from Costco? Thanks!
- #35 | Written by Vlad about 5 months ago. Reply
  
  For 4×6″ prints I recommend the following settings:
  
  JPEG Quality: 90-95%
  Resize to Fit: Long Edge, 6 in (make sure to crop your photo to 2:3 aspect ratio)
  Sharpen For: Glossy Paper (or Matte Paper for lustre and matte paper), Amount: Standard
  
  For the color profile, sRGB is generally fine. However if you are using a color calibrated monitor and want as much color accuracy as possible, I highly recommend using color profiles from Dry Creek Photo. Just make sure to turn off the “Color Correction” option when submitting your print order to Costco.
#36 | Written by Jay about 4 months ago. Reply

This question is about the costco plug in. I do not want to crop, instead I would rather see white space on the printed photo. Is there a way I can upload my prints so that white space is added for 4×6 or 5×7 prints?

Your comment
- #37 | Written by Vlad about 4 months ago. Reply
  
  You can’t add borders at export (or publish), however when you order your prints at Costco you can choose one of four available border options (as is, edge torn, white thin, black thin – all in the Print Options section of the checkout page)
#38 | Written by Gabriel about 4 weeks ago. Reply

Hi there!

The lightroom plugin looks promising. The only trouble is that when i try to upload 3 photos, I am getting a message saying that I cannot upload more than 10 with an unregistered version of the plugin.

Am I doing something wrong?

thanks!

Gabriel
- #39 | Written by Vlad about 4 weeks ago. Reply
  
  This mean you have already more than 7 photos in the album you are trying to upload to. The demo version imposes a limit of 10 photos per single album.
  - #40 | Written by Gabriel about 4 weeks ago. Reply
    
    Ah – I see. I thought the 10 photo limit pertains to the actual upload session. Makes sense. Purchasing the registration will enable it to work then?
    
    thanks!
    
    Gabriel.
    - #41 | Written by Vlad about 4 weeks ago. Reply
      
      Correct, the registration will remove the limit.
#42 | Written by Julia about 3 weeks ago. Reply

Is there a way to adjust resolution? I want to upload photos for web use, so they won't be compressed by Facebook. So I would like to have the long edge at 300 pixels, however, I don't see a way to make the resolution lower (it lets me know that the resolution is at 240 pixels, and warns me that the photos will be small). I don't want them quite that small. Changing the quality under file settings makes no difference. Can you help me with this? Thanks.
- #43 | Written by Vlad about 3 weeks ago. Reply
  
  Julia, which plugin are we talking about? I think all of my plugins have the ability to adjust resolution though (except for Oypo). You can e-mail me directly.
#44 | Written by dman about 1 day ago. Reply

I could not find a way to have the plugin adjust resolution – I use FIle: Scripts:Image processor tool to resize all of the pictures, so I didn't really look hard to find resolution-changing settings on the plugin. But I used Photoshop: Files: Automate: Batch and set the Action to one that {opened a file; Saved To Web; Closed the file window}. It saved all my hi-res pictures at 72dpi in one pass. Good if you have Photoshop!
- #45 | Written by Vlad about 1 day ago. Reply
  
  Which of the 18 plugins are we talking about? Almost every plug-in exposes the standard Lightroom’s panel for controlling image settings and resolution.

Support and Troubleshooting

Retrieving Plugin Registration Details

Support for Piwigo, Gallery, and NextGEN Gallery plugins

Reporting issues

Plug-in Updates

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