Support and Troubleshooting

Retrieving Plugin Registration Details

In order to retrieve your serial number you must provide the e-mail address used during the check-out (typically this would be the e-mail address on your PayPal, Amazon, or Google Wallet account).

Here is how to obtain your transaction ID:

PayPal Orders: the transaction ID can be found in the upper right corner of your receipt. If you don't have the receipt, log into your PayPal account and look up the purchase in your activity history. The Unique Transaction ID is at the top of the Transaction Details page.

Adobe Add-Ins Orders: I don't have transaction details for order placed through the Adobe Add-ins site, therefore you will be unable to retrieve them here. If you didn't receive your serial number check your spam folder first, and if you still can't find it, contact Adobe's support.

NOTE: The only team who can efficiently help users is the asupport@adobe.com support team. If users contact the general Adobe Support, they may be unable to assist with the Adobe Add-ins orders.

Support for Piwigo, Gallery, and NextGEN Gallery plugins

I provide support with the built-in functionality of my plugins to address problems running my plugins in a normal manner in properly configured hosting environments. Sever-level assistance (configuration, troubleshooting, design, etc.) is outside the scope of standard support. If required, I can provide such services at a flat rate fee of $80 per hour ($40 minimum) as long as you can provide me with administrative access to your server and the hosting environment over SSH. Typically, configuration issues can be diagnosed and solved in under an hour.

Reporting issues

Before reporting any issue, make sure you are running the latest version of the plug-in. As many as 80% of all reported issues in my collection were results of using outdated plug-in versions. In most cases I would need to have your debug log. The screenshots illustrate the process of submitting the debug log using the MobileMe Gallery plug-in just as an example.

From Lightroom's main menu, go File > Plug-in Manager...
Locate the plugin's name in the list of installed plugins.
In the Plug-in Info section on the right, make sure the Enable Debug Logging option is selected.

Now repeat your steps with exporting or publishing photos to reproduce the issue. Your actions and server responses will be recorded in a debug log.
Once you have reproduced the issue, open the Plug-in Manager again and click the Submit Debug Log… button in the Plug-in Info section.

Enter your name, contact e-mail, and describe your issue. Click Submit Log.

A “Ready to submit the log file” message will be displayed. Click OK.

Wait for a few second for a confirmation message to pop up.

I will review your log and get back to you shortly.

Plug-in Updates

To check for updates, simply click the Check for Updates button. If updates are available the plug-in will display a detailed information about the new version.

Comments (101)

#1 | Written by Josh Freeman about 14 years ago. Reply

Will the Mac OSX bug be fixed for Lightroom 3?
- #2 | Written by Vlad about 14 years ago. Reply
  
  This issue should be addressed when Lightroom 3.1 comes out.
#3 | Written by Greg Meyer about 14 years ago. Reply

I see that your plugin does not support Lightroom 3.0 on the Mac. Is his something that can eventually be fixed or is it forever going to be broken?
#4 | Written by Richard LeRoux about 14 years ago. Reply

It appears that the plug-in for Lightroom 3.2 will not export video files. Will this feature be added?
- #5 | Written by Vlad about 14 years ago. Reply
  
  I’ll look into this once I implement password protection for albums. So far, password protection has been requested 10 times, and this is only a third request for support for video files 🙂
#6 | Written by Steve Hughes about 14 years ago. Reply

Hi – the photobox plug-in doesn’t appear to show colour profile settings. Photobox requires sRGB is this what is being used?

Thanks
- #7 | Written by Vlad about 14 years ago. Reply
  
  Yes, the Photobox plug-in uses sRGB for exported photos.
#8 | Written by Philip about 14 years ago. Reply

Hi
How can I get the plug-in to open Mac Mail rather than entourage to send an email notification?

thanks
Philip
- #9 | Written by Vlad about 14 years ago. Reply
  
  Entourage is probably configured as your default mail application. To change the default you need to launch Apple Mail, go to the Preferences panel and change the option for “Default email reader” on the General tab.
#10 | Written by David about 14 years ago. Reply

Hi, I cannot login to my account through the plug-in. I hope it works with a localized website (www2.snapfish.fr). Otherwise, I just dumped $15… 🙁
- #11 | Written by Vlad about 14 years ago. Reply
  
  I tried e-mailing you, but the message bounced. Please review the Support and Troubleshooting section and supply a working e-mail address.
  - #12 | Written by David about 14 years ago. Reply
    
    New version 1.5.2 works with the French website. Good plug-in and great support. Thanks for your help.
#13 | Written by Thomas about 14 years ago. Reply

is this compatible with fr.photobox.be ??
- #14 | Written by Vlad about 14 years ago. Reply
  
  The latest update supports all European sites of PhotoBox, including both versions of the Belgian site.
#15 | Written by Arno about 14 years ago. Reply

Had a problem with piwigo :
when trying to upload, I have a popup window with error message : Errorcode 1003 Invalid category_id

May be I have to do something with categories first ?
- #16 | Written by Vlad about 14 years ago. Reply
  
  Hi Arno,
  the log file I received from you shows that you are entering the server URL incorrectly, you must include the http:// or https:// part as well. Not sure about he invalid category error, perhaps you don’t have any categories? Anyway, fix your URL and submit another debug log if you are still having issues.
#17 | Written by Bruno Fonovich about 14 years ago. Reply

Bought Mobileme Plugin, installed in Lightroom 3.3, tested,Perfect!
Twenty minutes later, bought Costco Plugin, installed…Trouble.
Wrote to Vladimir,Twenty minutes later, Perfect!
What’s more to say.
#18 | Written by Kevin about 13 years ago. Reply

Love the plug-in, however, no matter what I try the images are never in the sort order in which I have them in Lightroom. I have tried every setting from the drop-down menu, with and without the override check-box checked and cannot determine how the plug-in or MobileMe is choosing to sort! They do not appear by date order, file-name order or my chosen order. It just seems very random. What do I need to do to get the images to be in the correct order I need, other than uploading one-by-one!
- #19 | Written by Vlad about 13 years ago. Reply
  
  Hi Kevin,
  
  In short, the best way to control the sort order on MobileMe is by using the Sort Order/Direction options on the album properties window. If you still can’t figure this out, e-mail me directly and we’ll do some troubleshooting.
#20 | Written by Dan about 13 years ago. Reply

Since upgrading to OS X Lion the plugin has stopped working. Any ideas? I get this error when trying to login to walmart with the plugin:
…1.1.0\WalmartExport.lrdevplugin\alloyphoto.tasks.lua:32: …\WalmartExport.lrdevplugin\alloyphoto.htmlparser.lua:539: assertion failed!
- #21 | Written by Vlad about 13 years ago. Reply
  
  Please submit all issues to alloyphoto@alloyphoto.com.
#22 | Written by Rafa about 13 years ago. Reply

It works with any service or just with those developed for you?
I've tried to check it but, unfortunatelly, I installed just before LR4 and the change to the new platform makes the time expire without being able to test it.
- #23 | Written by Vlad about 13 years ago. Reply
  
  Hi, please specify which plug-in you are talking about. All Export/Publish plug-ins are service-specific. The Export List plug-in and Lightroom Voyager would work with any service.
#24 | Written by Matea about 12 years ago. Reply

Great plug-in so far! just trying out today. I haven't been able to publish to existi ng galleries…Only create new galleries or blog posts (Which works great).
Is that something that comes with the paid version? or is just not posible??
- #25 | Written by Vlad about 12 years ago. Reply
  
  You should import your abum structure into the publish service. Go Library > Plug-in Extras > NextGEN Export Plugin Extras and proceed from there.
#26 | Written by Chris about 12 years ago. Reply

Is there an online DETAILED tutorial that illustrates the workflow for creating several, read MANY captures, for upload to Costco? This would include printing the same picture with various settings, sizes, etc…. Thank you for the forthcoming help. -= Chris =-
PS – I did read the Drycreek tutorials, but I understand that part, however, it is mostly geared to Photoshop, and unless I do major corrections, cloning, liquify, etc, I would like to do the printing via Lightroom v4.2 ( I need this to prepare proofs to show customers).
#27 | Written by Pete about 12 years ago. Reply

Great plug-in! Publication works great! Just one little problem: the plugin doesn't seem to be able to log on .htaccess protected galleries. Work around consists in disabling the .htaccess during publication.
- #28 | Written by Vlad about 12 years ago. Reply
  
  Thanks! Fixed in version 1.8.0
#29 | Written by André Lochard about 12 years ago. Reply

Hello,
I used version 1.7.2 with activated license for Lightroom and I installed version 1.8.2.
I can not finish the installation because it seems there is a conflict between the two versions.
Here are the contents of the log version 1.8.2
Sincerely,
André
Plug-in error log for plug-in at: C:\Users\André\AppData\Roaming\Adobe\Lightroom\Modules\PiwigoExport.lrplugin
**** Error 1
Une erreur s'est produite lors de la tentative d'exécution d'un script du module externe.
Error loading 'alloyphoto.debug.lua': cannot open C:\Users\André\AppData\Roaming\Adobe\Lightroom\Modules\PiwigoExport.lrplugin\alloyphoto.debug.lua: No such file or directory
- #30 | Written by Vlad about 12 years ago. Reply
  
  André, the issue was caused by accented characters in your Windows username. This is fixed in version 1.8.3.
#31 | Written by Richard de Bruin about 12 years ago. Reply

Hello,
I've photoshop elements 11 and my question is:
Lightroom has a plugin for oypo.nl is there also a plugin for photoshop elements 11?
Like to here from you.
Thanks
Gr.
Richard
- #32 | Written by Vlad about 12 years ago. Reply
  
  I don’t know if there’s a Photoshop plugin for Oypo. I would suggest asking the Oypo support team directly.
- #33 | Written by Koen Lindner about 12 years ago. Reply
  
  Hello Richard,
  Oypo doesn't have a plugin voor Photoshop or Photoshop Elements.
  Best,
  Koen
#34 | Written by Richard Bohn about 12 years ago. Reply

I just discovered this plug-in – it’s great! To help me with many relatives wanting Christmas photos could you please offer advice for the recommended sizing and other settings to produce nice 4×6 prints from Costco? Thanks!
- #35 | Written by Vlad about 12 years ago. Reply
  
  For 4×6″ prints I recommend the following settings:
  
  JPEG Quality: 90-95%
  Resize to Fit: Long Edge, 6 in (make sure to crop your photo to 2:3 aspect ratio)
  Sharpen For: Glossy Paper (or Matte Paper for lustre and matte paper), Amount: Standard
  
  For the color profile, sRGB is generally fine. However if you are using a color calibrated monitor and want as much color accuracy as possible, I highly recommend using color profiles from Dry Creek Photo. Just make sure to turn off the “Color Correction” option when submitting your print order to Costco.
#36 | Written by Jay about 12 years ago. Reply

This question is about the costco plug in. I do not want to crop, instead I would rather see white space on the printed photo. Is there a way I can upload my prints so that white space is added for 4×6 or 5×7 prints?

Your comment
- #37 | Written by Vlad about 12 years ago. Reply
  
  You can’t add borders at export (or publish), however when you order your prints at Costco you can choose one of four available border options (as is, edge torn, white thin, black thin – all in the Print Options section of the checkout page)
#38 | Written by Gabriel about 12 years ago. Reply

Hi there!

The lightroom plugin looks promising. The only trouble is that when i try to upload 3 photos, I am getting a message saying that I cannot upload more than 10 with an unregistered version of the plugin.

Am I doing something wrong?

thanks!

Gabriel
- #39 | Written by Vlad about 12 years ago. Reply
  
  This mean you have already more than 7 photos in the album you are trying to upload to. The demo version imposes a limit of 10 photos per single album.
  - #40 | Written by Gabriel about 12 years ago. Reply
    
    Ah – I see. I thought the 10 photo limit pertains to the actual upload session. Makes sense. Purchasing the registration will enable it to work then?
    
    thanks!
    
    Gabriel.
    - #41 | Written by Vlad about 12 years ago. Reply
      
      Correct, the registration will remove the limit.
#42 | Written by Julia about 12 years ago. Reply

Is there a way to adjust resolution? I want to upload photos for web use, so they won't be compressed by Facebook. So I would like to have the long edge at 300 pixels, however, I don't see a way to make the resolution lower (it lets me know that the resolution is at 240 pixels, and warns me that the photos will be small). I don't want them quite that small. Changing the quality under file settings makes no difference. Can you help me with this? Thanks.
- #43 | Written by Vlad about 12 years ago. Reply
  
  Julia, which plugin are we talking about? I think all of my plugins have the ability to adjust resolution though (except for Oypo). You can e-mail me directly.
#44 | Written by dman about 12 years ago. Reply

I could not find a way to have the plugin adjust resolution — I use FIle: Scripts:Image processor tool to resize all of the pictures, so I didn't really look hard to find resolution-changing settings on the plugin. But I used Photoshop: Files: Automate: Batch and set the Action to one that {opened a file; Saved To Web; Closed the file window}. It saved all my hi-res pictures at 72dpi in one pass. Good if you have Photoshop!
- #45 | Written by Vlad about 12 years ago. Reply
  
  Which of the 18 plugins are we talking about? Almost every plug-in exposes the standard Lightroom’s panel for controlling image settings and resolution.
#46 | Written by Gabriel about 11 years ago. Reply

So, how should I go about adding a new album? Should I add it on the Gallery yside or in Lightroom? Thanks.
- #47 | Written by Vlad about 11 years ago. Reply
  
  Definitely create new albums in Lightroom, especially if you are using the publish service. In fact, you should perform ALL album and photo manipulations on Lightroom’s side and then push them out.
#48 | Written by Peter about 11 years ago. Reply

Hello, I want to report a bug.

I run my home Piwigo at URL that uses self-signed SSL certificate, which means that certification authority is not trusted, but the certificate is valid otherwise. When I try to login to such URL, the plugin throws an error that the certificate is not ok because of non-trusted authority.
- #49 | Written by Vlad about 11 years ago. Reply
  
  This is not a bug. Lightroom does not accept self-signed certificates and there is no way around this.
  - #50 | Written by Peter about 11 years ago. Reply
    
    Ok, thanks for info.
#51 | Written by Tom Eishen about 11 years ago. Reply

What causes a http error code 500?
- #52 | Written by Vlad about 11 years ago. Reply
  
  HTTP Error 500 means an abnormal termination of the script running on the server. There could be dozens of reason – a PHP code error, a runtime exception, etc. The specific reason can be determined only from the Apache log file. Under Red Hat and Cent OS,it’s a “error_log” file located in /var/log/http. In other Linux distributions, the name and location of the log file may be different.
#53 | Written by Robin about 11 years ago. Reply

Is there a way using this plugin to change the name to be based on the gallery name? So if the Gallery it called, "Photoshoot XYZ" i would like the photos to be named "Photoshoot XYZ_1" where the _1 can be -1 or anything that just increments based on when its been uploaded.

I also see that the photos are stored in their own directory, so I might just go with the alternative od photo1, photo2, photo3 etc. Is there a downside to this?
- #54 | Written by Vlad about 11 years ago. Reply
  
  The short answer is no, there is no way to do that.You can use the File Naming section in the export / publishing dialog to generate sequentially numbered photo names. You have to provide the prefix by hand, and the numbering does not take into consideration the number of photos in your gallery.
#55 | Written by Dave about 11 years ago. Reply

Using Mavericks: “AdoramaExport_2.5.0-2.pkg” can’t be opened because it is from an unidentified developer."

Any fix?
- #56 | Written by Vlad about 11 years ago. Reply
  
  Dave, please see the Installation Instructions page for a note regarding Mac OS.
#57 | Written by Y Manders about 11 years ago. Reply

I'm using the lightroom plugin. Sometimes I have to/want to upload a picture to my WordPress website outside Lightroom. Is it possible to import pictures/gallery's in Lightroom that were not previously uploaded to my website using Lightroom? I can use "import albums" but I only get the folder, not the pictures inside. Also the option "check photo's' does not import these pictures.

Is it possible to import in Lightroom?
#58 | Written by Claude about 11 years ago. Reply

Hello !
Excellent plugin, congratulations…

I have a little problem :

– I don't want to enable comments (an tags too) on my gallery : comments and tags are disabled.
– I have unchecked the option "Synchronize photo comments…" in the options of the plugin
– but I get error messages "It appears the comments module is not enabled in your gallery"

A solution at this problem : plugin working fine without comments an tags enabled ?

Thanks and regards.
- #59 | Written by Vlad about 11 years ago. Reply
  
  Hi Claude,
  
  Thanks for the suggestion! I’ll look into this shortly. Best regards.
#60 | Written by Chris about 11 years ago. Reply

Hello,

really great plugin! But I can not create a gallery with a new blog entry. Error message: Beitrag Vorlage benutzt den falschen Shortcode Stil! (Post template use the wrong shortcode style!) Maybe it does not work with my theme that I am using?
- #61 | Written by Vlad about 11 years ago. Reply
  
  The error means the shortcodes in your default post templates do not match the version of NextGEN Gallery running on the server (NextGEN 1.x and 2.x use completely different shortcodes). You should set Shortcode Style to match the NextGEN Gallery version on the server, then click “Convert Templates” – the plugin will attempt to set correct shortcodes. If any templates can’t be converted automatically you should adjust them by hand. Note – the error appears only when you choose to create a blog post or page for new galleries.
#62 | Written by ulrich about 11 years ago. Reply

Hello and greetings from Berlin!

I love your plugin. It is great ! …and very useful to present my work to the client.

One question: Is it possible to integrate the possibility to import thumbnails into the Excel Spreadsheet (like in HTML) ?

Or do you know a workaround (for Open Office)?

It was a wish of one of my clients.

Thanks and all the best. Ulrich
#63 | Written by Robert about 11 years ago. Reply

Hi Vlad – I have a question regarding the NextGen plugin: In the plugin settings, you can define to resize your pictures to Megapixels, but the setting is not available (and actually ignored) for any album and gallery. Is this a functional restriction? Sorry if this was described elsewhere.

Thanks a lot, Robert
- #64 | Written by Vlad about 11 years ago. Reply
  
  Hi Robert,
  
  I excluded this option because in my opinion it leads to unpredictable results. Typically, when you are uploading for the web you are looking for some consistency. For example, all landscape photos are 1200 pixels wide, or all portrait photos are 800 pixels high. When you apply the “Megapixels” restriction, the physical dimensions of your photos are approximated based on their crop ratio. If you have a mix of crop ratios in a gallery, that causes a mix of pixel dimensions (both width and height) of contained photos.
  
  Another thing to consider – when you don’t control the physical dimensions of your uploaded photos you become more dependant on browser resizing (when photos can’t be displayed at their full resolution). And browser-resized photos will never look as sharp as unresized ones.
#65 | Written by Bob Gall about 11 years ago. Reply

I have had consistent trouble using the plugin with my hosting service. In brief they regard calls to the xmlrpc.php file as suspicious and automatically black list ip addresses that access this file over a certain limit. I have hit the limit about 6 times and each time I must call them up to get white listed. This is simply too inconvenient. I liked your plugin very much but I can't keep arguing with my hosting service. How do I uninstall the plugin?
- #66 | Written by Vlad about 11 years ago. Reply
  
  The question you should have asked – is there a solution? 🙂 And the answer is… yes, there is.
  
  Visit http://alloyphoto.com/plugins/nextgen/nextgen-faq/ – the last article on that page explains the issue and provides a solution for your problem.
#67 | Written by Steven Rice about 10 years ago. Reply

I can not get my license to register. I can not get my order number to register. I can not get the smug mug plug in to work.
- #68 | Written by Vlad about 10 years ago. Reply
  
  I have just responded to your e-mail, please check your spam folder.
  
  Second, some characters in the serial number may look alike (“0” and “O” – number zero and letter O, “1” and “I” – number one and letter I). Use copy-and-paste to avoid typos.
#69 | Written by exstyle about 10 years ago. Reply

A same Gallery can be in several Albums, thought it seems that it is not possible in the plugin.
- #70 | Written by Vlad about 10 years ago. Reply
  
  The plugin must respect the album hierarchy of Lightroom’s publishing service. And in Lightroom, an album can be a child of only one album set.
  - #71 | Written by exstyle about 10 years ago. Reply
    
    Hello,
    
    I didn’t know about the limitation in lightroom’s publishing service.
    
    That mean i have to duplicate some album/gallery if i want them to be stored in different album.
    
    There is not a single product in the market that satisfies my needs. The two layer architecture (gallery/album) of NextGen is bad, it doesn’t suit photographs needs.
    
    In nextgen, gallery is the physical folder and the “collection”. That mean photo will be duplicate, and duplicate again.
    
    Koken is better for that. With a 3 layer architecture, you can put the same image in different gallery. It shares the same approach of Lightroom. Thus, the Koken LR plugin work nicely and do not duplicate image. Though the plugin lack some features you have develop for nextgen (export settings per album, sync both ways).
    
    And koken do not integrate with wordpress, do not have many theme, and do not have user management right on photo (NextGen either…).
    
    Maybe one day the two will merge…
#72 | Written by kim about 9 years ago. Reply

I can’t find any settings for colour space in the Nextgen Publishing plugin. Can you point me in the right direction please.

thanks.
- #73 | Written by Vlad about 9 years ago. Reply
  
  That’s right. sRGB is the only viable color space for web publishing, and the NextGEN plugin applies sRGB internally.
#74 | Written by Fabrizio about 9 years ago. Reply

what does this warning mean : You are using the “limited file size” option. In most cases this will produce low quality images. Are you sure you want to continue?
#75 | Written by ClaireBoisson about 9 years ago. Reply

I use your plugin and I enjoy it because it is very easy.

Unfortunatly, I tried to creat a smart album based on tags, then I made it private on Piwigo. It was only a test and I decided to delete it from your LR plugin. I had to put it public before, then I retried. All was OK, except it is still written I have the additional sub-album when I am connected. This information has not been updated. But when I try to manage the parent album, I don’t see the smart album any more…

Could you help me please ?

Thanks a lot
- #76 | Written by Vlad about 9 years ago. Reply
  
  Smart albums cannot be created automatically. Even if you do “Import Albums” to pull album information from Piwigo into the publish service, they will imported as regular albums. You need to re-create your smart album by hand, then the plugin will offer to link it to the existing Piwigo album (as long as you enter the album name exactly as it’s spelled in Piwigo)
#77 | Written by Alan Brett about 9 years ago. Reply

Export List Plugin is excellent!! Thank you.
So far I have only found one glitch – the buttons to view the Presets folders (from the Plugin Manager) do not seem to work – any ideas?

Also, can an option to have custom titles for the published HTML page outputs?

cheers AMB.
- #78 | Written by Vlad about 9 years ago. Reply
  
  Thank you!
  Just released 3.6.0 – the buttons have been fixed, and HTML page titles now can be customized.
#79 | Written by Nichlas about 9 years ago. Reply

Is there any way to disable the “Unresized Imagess” confirmation box? I have chosen not to resize photos on upload, so the message pops up every time i publish.
- #80 | Written by Vlad about 9 years ago. Reply
  
  Sure, you just need to uncheck the Validate Image Sizing settings before the upload option (in the Options section).
#81 | Written by Maria about 9 years ago. Reply

Hello Vlad –
I’d like to report what I think is a bug in NextGen Gallery plugin. When I change a keyword for a certain photo it does trigger to re-publish this photo in the publishing service. BUT – when I just change synonyms for the keyword (which I do want to export) – it triggers nothing. The set of keywords assigned to the photo changes but it’s not marked to be re-published. That’s not how it’s supposed to be, I believe.
- #82 | Written by Vlad about 9 years ago. Reply
  
  Hello Maria,
  This is how Lightroom treats keyword synonyms. There isn’t a separate setting that would tell Lightroom to trigger the re-publish state on the photo when you modify synonyms for its keywords. Just like with any other publishing service, you must manually mark the photo to republish if you want to update published keyword synonyms. Regular keywords trigger the re-publish state automatically.
  - #83 | Written by Maria about 9 years ago. Reply
    
    Hm, indeed, I checked two other publishing services I use – they don’t trigger that either.
    I only really needed this feature with my NextGen Galleries, so I never noticed this kind of behaviour with other services.
    Anyway, thank you for the explanation!
#84 | Written by Willard Bertrand about 9 years ago. Reply

WAlmart plugin gives error :Unable to proceed” “The requested resources no longer exist on the server”

I cannot download to Walmart with this plugin recently. It used to work fine. What do you suggest?
- #85 | Written by Vlad about 9 years ago. Reply
  
  Walmart have migrated their back-end to a new API. A new version of the plugin should be available soon.
#86 | Written by Ryan Smith about 8 years ago. Reply

This is great for exporting to NextGen. However I notice in ver 3.0+ it’s supposed to support uploading to a wordpress standard gallery. I can’t figure out any way to create a gallery that will be uploaded outside of NextGen gallery.
- #87 | Written by Vlad about 8 years ago. Reply
  
  The native media library doesn’t support galleries. You can create a pseudo-gallery (WordPress 3.5 and higher) when you create a new post. The downside is that you need to individually select images that you want to add (you can only filter images by date)
  More about galleries via the native media library: https://en.support.wordpress.com/gallery/
#88 | Written by Ben Arons about 8 years ago. Reply

I’m getting an error that causes me to have to restart the plugin, and re-grant access in my browser to Box) every time I publish from Lightroom (the latest CC build, 1090788) on Mac OS X 10.11.6. The error that comes up is:

“Internal Error

LrPrefs: attempt to write to invalid prefs key type string, value”
BoxExport 2.9.1 (#395)

Can you help? I’m not going to buy this very useful plugin unless this can be resolved, at which point I’d be happy to!
- #89 | Written by Vlad about 8 years ago. Reply
  
  Ben, I emailed you several times asking to submit your debug log. Please e-mail me so we can troubleshoot the error.
#90 | Written by Arlene about 7 years ago. Reply

How do I choose a “root folder” in dropbox so I can complete a transfer of files from lightroom to dropbox?
- #91 | Written by Vlad about 7 years ago. Reply
  
  You can’t change the root folder on a publish service, you need to create a new publish service pointing to the root folder you need.
  If you are in the Export Dialog, then you just need to log out and the root folder options become enabled.
#92 | Written by Andy nelson about 7 years ago. Reply

Hi.
I am using LrVoyager with Lr 6.
I have installed. I have registered and paid and activated. I can see LrVoyager listed in my Plugin Manager list as ‘installed and active’.
However, I do not see it listed in the Plugin Extras list. So I cannot access any feature or service, cannot run anything so it is currently pointless.
Can you advise on potential fix?
- #93 | Written by Vlad about 7 years ago. Reply
  
  I am pretty sure you are looking for “Extras” in the wrong place – you are going File > Plug-in Extras instead of Library > Plug-in Extras.
#94 | Written by Tony about 7 years ago. Reply

Just having to reinstall everything on a new laptop and so downloaded Piwigp plugin v2.9.0 – run it as admin – start lightroom (standalone) – it doesn’t appear in plugin manager 🙁

Anything I can try…?
- #95 | Written by Vlad about 7 years ago. Reply
  
  Sounds like Lightroom was running at the time. Close and restart Lightroom – the plugin should appear.
#96 | Written by jim about 7 years ago. Reply

getting an error message saying I’m using the “limit file size option” but I’m not. I’ve gone in twice to change the setting and set it again with the option not selected, saved it and tried again but the same result.
#97 | Written by Per about 7 years ago. Reply

Hi, how to maintain titles and descriptions (captions) from Lightroom when I upload images to Dropbox with the Alloyphoto plugin?
- #98 | Written by Vlad about 7 years ago. Reply
  
  Hi Per. Dropbox doesn’t support titles and descriptions. All you can do is customize the file name on export (use the File Naming section) and put the title there.
#99 | Written by Anders about 6 years ago. Reply

With Nextgen v3.01 installed I get a shortcode error when using the plugin.
- #100 | Written by Vlad about 6 years ago. Reply
  
  Fixed in version 3.6.0

Support and Troubleshooting

Retrieving Plugin Registration Details

Support for Piwigo, Gallery, and NextGEN Gallery plugins

Reporting issues

Plug-in Updates

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